If you've ever wished you had an assistant automatically answering attendee questions during your webinar, you're going to love this feature! AI Chat Responses lets you set up an AI-powered assistant that monitors your live chat and automatically replies to relevant questions — all based on your product or brand details — so you can focus on delivering a great webinar.

Step 1 — Open Your Webinar Settings

From your Webinars dashboard, click the arrow (chevron) button on the right side of any webinar card to open its options menu. Then click "Edit webinar".

Step 2 — Navigate to the Watch Tab

Inside your webinar settings, you'll see a progress bar at the top with the steps Details → Register → Watch → Other. Click on the "Watch" step to navigate to it. Then click on the "Build and host your watch room builder" preview area (or the "Click to open watch room builder" button) to launch the Watch Room Builder.

Step 3 — Open the Chat Simulator Section

Once you're inside the Watch Room Builder, look at the left settings panel. Click on "Chat simulator" to expand it. Scroll down within that section — you'll see the AI Chat Responses settings below the manual chat messages area.

Step 4 — Enable AI Chat Responses

Toggle on "Toggle AI chat responses" to activate the feature for this webinar.

Please note: AI chat responses are separate from "manually" added Chat Simulator messages and will display in addition to them. Both appear together in the same live chat — they complement each other.

The AI will only respond to relevant questions and will automatically ignore general statements. For example, messages like "Great webinar!" will be ignored.

Step 5 — Select Your Product / Brand

Under "AI chat responses product / brand", use the dropdown to select the product or brand you want the AI to represent. The AI uses this brand's details to answer attendee questions accurately.

If you haven't set up a brand yet, go to Account Settings → Products & Brands and add your product or brand there first. We recommend adding as much detail as possible — including frequently asked questions — to ensure high quality, relevant responses.

Tip: Think of this like briefing a team member on your product before they get on a support call. The more context you provide in your brand profile, the better the AI will perform.

Step 6 — Set the AI Responder Username

In the "AI chat responses username" field, enter the name the AI assistant will appear as in the chat. You can use something like "Support Bot", "AI Assistant", or a branded name like "Sophie from [Your Brand]" — whatever fits your style.

Step 7 — Set the Fallback "Do Not Know" Response

In the "AI chat 'do not know' response" field, enter the message the AI will send when it cannot answer a question. For example:

"Great question! Please reach out to us at 

support@yourbrand.com for more details."

This ensures attendees always receive a helpful response even when the AI doesn't have a specific answer.

Step 8 — Save Your Settings

Click the Save button to apply your settings. The AI will now automatically respond to relevant attendee questions during your webinar.

Please note: AI credits are consumed with each AI chat response. You can check your remaining credits at the bottom of the Chat Simulator section. To add more credits, click "Add more AI credits" or go to Account Settings → AI Credits.